Carris Health Care Center Recognized for Achievement in Quality

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Author: Staff

Carris Health Care Center & Therapy Suites received the Award of Merit for Performance Excellence in Aging Services from LeadingAge Minnesota for its demonstrated commitment to quality and continuous improvement.

“Quality improvement in long-term services and supports is a continuous process, bettering our best each day to provide exceptional care and services to older adults,” said Gayle Kvenvold, President and CEO, LeadingAge Minnesota. “We congratulate Carris Health Care Center for their demonstrated commitment to quality in all that they do. By completing this intensive program, Carris Health Care Center and their dedicated caregivers are working together as a collaborative team to deliver higher quality care and services to the older adults they serve.”

Award of Merit for Performance Excellence in Aging Services
Pictured left to right: Amanda Thorson - Director of Nursing,
Pamela Adam - Administrator, Christina Jurgenson - Quality Coordinator

Performance Excellence in Aging Services was created by LeadingAge Minnesota in 2017 to help aging services providers innovate and improve the quality services and supports they provide to older adults. The continuous learning and development program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which focuses on seven areas of achievement and improvement: leadership, strategy, customers, measurement, workforce, operations and results.

To achieve the Award of Merit, Carris Health Care Center completed an in-depth organizational self-assessment to identify, prioritize and address improvement opportunities in their organization. By completing this initial phase of the Performance Excellence in Aging Services program, they have demonstrated they have effective systems in place that will enable them to better serve older adults, empower staff teams, and achieve and sustain quality efforts more efficiently and effectively.

Star Workplace Award
Pictured left to right: Sara Sterling - Chair, LeadingAge Minnesota Awards & Recognition Committee, Gayle Kvenvold - President/CEO, LeadingAge Minnesota, Shelly Van Heuveln - CAN, Carris Health Care Center, Christina Jurgenson - Quality Coordinator, Carris Health Care Center, Amanda Thorson - Director of Nursing, Carris Health Care Center, Nancy Stratman - Board President, LeadingAge Minnesota

Carris Health Care Center & Therapy was also recognized as the recipient of the Star Workplace Award. The Star Workplace award recognizes an aging service provider who is creating and sustaining a positive work environment to recruiting, developing and retaining a strong workforce.

Carris Health Care Center transformed the traditional role of the CNA, bringing this key staff member into the clinical team as Clinically Needed Advocates. Provided with the tools to recognize and respond quickly to changes in resident conditions, these new CNAs champion improvement projects and bring information and on the-spot education to their peers. They promote continuing education, offering a college scholarship program, flexible scheduling and includes CNAs in leadership development. Since elevating the CNA role, quality measures in falls, infection rates and pressure ulcers have all improved.

“We thank the many team members involved for their dedication, extraordinary work and leadership,” said Pamela Adam, Administrator, Carris Health Care Center & Therapy Suites. “Quality never ends. It’s a continuous journey, and one we are better prepared to take because of our participation in Performance Excellence in Aging Services. We will use what we learned over the last year to further engage all our staff in performance excellence and to help them better understand our mission and embrace our values as they carry out their work.”