Dear Friends and Neighbors,

CentraCare and Carris Health care givers have been working around the clock for more than 20 months to care for you, your families and friends during COVID. We are committed to caring for every Minnesotan who needs us, and nothing will prevent us from doing so – even during these never-seen-before times.

The challenge of providing this level of care is that our hospital beds are often full. ERs in all of our hospitals are packed. And our clinical teams are exhausted. Early in the pandemic, our community stepped up in amazing ways to helps us. We ask that you again join us in fighting this pandemic together.

How can you help?

  • Please get your COVID vaccines and booster shots. They are proven safe and effective in reducing COVID illness, keeping people out of the hospital, and preventing death.
  • If your situation is not an emergency, please use other care options, including:
  • If this is a medical emergency, call 9-1-1, or visit the ER.

Together, we can do this. Thank you for your support.

Ken Holmen, MD
President and CEO

Rice Revenue Cycle Team Wins National Award

Published in News

Author: Staff

When Carris Health - Rice Memorial Hospital was presented with a Revenue Cycle Performance Award from Health Business Insights (HBI) this month, it put them in an elite group. HBI has 341 members across the country, and out of those organizations, only Rice and two others have won the Revenue Cycle Award three times.

Rice was chosen based on a combination of current performance, improvement shown, and practices employed. Since receiving the HBI award in 2012 and 2014, the hospital has taken significant steps to improve its performance even further. The revenue that the hospital writes off due to denied claims shrunk to an impressive 0.23%, which can be attributed to a recently created and easy-to-understand denials dashboard that focuses on prevention opportunities. Net days in accounts receivable was reduced from 59 to 51 days – with survey results showing it dip to as low as 45.7 days. On top of that, Rice yielded a 12% increase in net patient revenue, a difficult task to do in a time when payer contracts are changing.

“Our team works hard, and to see them get recognized nationally for the third time is something I’m really proud of,” said Jackie Hinderks, Director of Revenue Cycle.

Winners of the HBI 2017 Revenue Cycle Award were:

  1. Rice Memorial Hospital – Willmar, MN (a 110-bed Level III trauma center)
  2. Sharp HealthCare – San Diego, California (four acute care hospitals and 31 outpatient clinics)
  3. St. Luke’s Hospital – Chesterfield, Missouri and the greater St. Louis area (a 493-bed hospital and 26 outpatient locations)